"In Stock" items may ship same day to up to 3 business days after placing your order.
"Out of Stock" items may still be purchased, but realize these items may be built-to-order or we may be at the mercy of our vendors for parts of your order or product. Shipping for out of stock items may be days or weeks after placing your order. Some speciaity items may have estimated availability mentioned in their product description above.
All international orders must be paid in full via credit card or international money order before shipping. We currently accept American Express, Visa, MasterCard and bank/wire transfers.
For international orders, any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer.
Please ensure the shipping address you provide can accept UPS deliveries. BCM is not responsible for any fees or delays incurred from an incorrect shipping address.
In Spanish: Todos los pedidos internacionales deben pagarse en su totalidad mediante tarjeta de crédito o giro postal internacional antes de su envío. aceptamos American Express, Visa y Mastercard. No somos capaces de aceptar banco.
Para los pedidos internacionales,Â los impuestos, aranceles u honorarios de agente no están incluidos en el orden cantidad y serán recogidos por el cargador a la entrega. estas matrículas son responsabilidad del cliente.
Por favor garantizar la dirección del envío que usted proporcione puede aceptar envíos ups. bcm no se hace responsable por el pago de honorarios o retrasos de una incorrecta dirección de envío.
What states does sales tax apply?
If you live in PA, you will be charged sales tax according to your state’s sales tax rules. Tax Exempt Businesses/Organizations in PA only: contact us to place your order (717-241-2228). Please have your tax exempt number.
What can I return?
You may return new, unopened items sold within 30 days of delivery for a full refund. Shirts, hats, and mugs are made to order and are not returnable.
When will I get my refund?
Most refunds are fully refunded in 3-5 business days after we receive and process your return.
Does BCM do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.
Pettersson D500x and M500 Bat Detectors Return and Exchange Policy
All detectors are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the hardware and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
BCM will confirm the unit is defective was not abused or water damaged. BCM will replace the unit at our discretion usually within one week. Units requiring repairs may take 6-8 weeks.
Pettersson factory warranty is one year.
D500x External Microphone Return Policy
All microphones are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the Microphone and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
DOA microphones are replaced immediately at no charge. There is a $150 for refurbishing used microphones, shipped immediately if in stock.
Electronics purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories. All bat detectors sold by BCM are supported by the device's manufacturers. In the unlikely event a detector appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty. Pettersson D500x/M500 devices have specific policies, see above.
Software titles purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.
Other items purchased from BCM can only be returned if:
- The return is packaged and shipped in the original packaging.
- The items are still in new condition.
- You ship your return within 30 days of receipt of the original shipment.
Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser. Some items may incur a restocking fee as these items must be inspected, tested, and repackaged. If a restocking fee applies it will be noted on the product information page. All returns will be less original shipping costs.
QUESTIONS & ANSWERSAsk BCM a Question
Hi, I have a question regarding your definition of an agency, government, or tribal biologist. I am a wildlife biologist for a private company that carries out the actions for a federal endangered species monitoring program called the Platte River Recovery Implementation Program. Therefore, I am a private wildlife biologist, but I also work for a federal government program. Would this be considered a government biologist under your current definition? Thanks for the help!
Hello- Thanks for your interest; your catagory would be the standard professional registration.
Hi, I and a few of my colleagues are interested in this acoustic monitoring course. However, due to the current USFWS guidelines for the NLEB, we are being trained to exclusively use the Kaleidoscope Pro Software. Is this something that we will also be able to receive training for at this workshop in addition to Sonobat? Thank you for your help.
Hello Ethan- We will have time to show a post-processing workflow that enables you to get the KaPRO MLE report for the FWS, and embeds the auto-ID from both KaPRO and SonoBat in the files. Then using SonoBat, we are able to display both IDs simultaneously and sort the data however is needed to manually review the files of interest (files that KaPRO suggests are MYSE, for example). KaPRO is just too cumbersome and inaccurate for manual review of bat recordings, and therefore we use the limited class time for the SonoBat workflow. Seek the offerings from https://batsurveysolutions.com/ as Janet offers KaPRO-only classes as combined classes that give equal time to both software, which is great if you haven't heavily invested in either yet.
As for USFWS "approval" keep in mind because SonoBat uses advanced data processing, the USFWS has been stuck with low quality data until recently, and therefore has never been able to test SonoBat. We anticipate this will finally be reolved this Spring, along with quite a lot of data supporting just how SonoBat mps the floor with KaPRO. Also keep in mind that "USFWS approval" is basically only for 2 species at this time, and so that "approval" is meaningless for all others; manual review rules at the end of the day.
Hello, I am interested in the Bat Acoustic Monitoring course. What is the estimated time length per day for the course? Thank you.
Hello- most of our workshops follow a format of lectures, field trips during the day, and then an evening event. With acoustic workshops, the evening event is usually just a few hours and then there is opportunity that evening for 1:1 instructor time and/or crunching data. Assume ~9AM thru 10 PM for acoustic workshops, midnight for capture workshops.