Digital Borescope - Dual lens, 1080P resolution
"In Stock" items may ship same day to up to 3 business days after placing your order.
"Out of Stock" items may still be purchased, but realize these items may be built-to-order or we may be at the mercy of our vendors for parts of your order or product. Shipping for out of stock items may be days or weeks after placing your order. Some speciaity items may have estimated availability mentioned in their product description above.
All international orders must be paid in full via credit card or international money order before shipping. We currently accept American Express, Visa, MasterCard and bank/wire transfers.
For international orders, any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer.
Please ensure the shipping address you provide can accept UPS deliveries. BCM is not responsible for any fees or delays incurred from an incorrect shipping address.
In Spanish: Todos los pedidos internacionales deben pagarse en su totalidad mediante tarjeta de crédito o giro postal internacional antes de su envío. aceptamos American Express, Visa y Mastercard. No somos capaces de aceptar banco.
Para los pedidos internacionales, los impuestos, aranceles u honorarios de agente no están incluidos en el orden cantidad y serán recogidos por el cargador a la entrega. estas matrículas son responsabilidad del cliente.
Por favor garantizar la dirección del envío que usted proporcione puede aceptar envíos ups. bcm no se hace responsable por el pago de honorarios o retrasos de una incorrecta dirección de envío.
What states does sales tax apply?
If products are shipped to PA, you will be charged sales tax. When you enter your shipping address to any other state, the PA sales tax is removed.
I am tax exempt, federal/state/tribal buyer located in PA, how do I purchase?
Tax Exempt Businesses/Organizations in PA only: create an account here: https://batmanagement.com/account/register and then email us with your account name, order items quantities, shipping and billing address, and include your tax exempt number. You will then be sent a link to your order which you can pay online normally. We will also set your account to be tax-exempt so that future orders from that account can be made without extra steps.
I am tax exempt, federal/state/tribal buyer located outside of PA, how do I purchase?
Simply add items to your cart and checkout. When you enter your shipping address outside of PA, the PA sales tax will be removed. BCM does not collect tax for any other states. It is not necessary to contact us with tax-exempt paperwork, etc. if you are outside of PA.
Do you accept Purchase Orders (PO)?
We accept POs from recognized US based organizations for items shipped domestically. We reserve the right to refuse any PO. There may be a 10% service fee applied to all POs.
Can I cancel attending a workshop/event?
Full refunds are given if cancelled 28 days prior to the start of an event. Event registrations are transferable. For more details please see the Workshop Training General Info & Cancellation Policy
What can I return?
You may return new, unopened items sold within 30 days of delivery for a full refund. Shirts, hats, and mugs are made to order and are not returnable.
When will I get my refund?
Most refunds are fully refunded in 3-5 business days after we receive and process your return.
Does BCM do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.
Pettersson D500x and M500 Bat Detectors Return and Exchange Policy
All detectors are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the hardware and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
BCM will confirm the unit is defective was not abused or water damaged. BCM will replace the unit at our discretion usually within one week. Units requiring repairs may take 6-8 weeks.
Pettersson factory warranty is one year.
D500x External Microphone Return Policy
All microphones are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the Microphone and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
DOA microphones are replaced immediately at no charge. There is a $150 for refurbishing used microphones, shipped immediately if in stock.
Electronics
Electronics purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories. All bat detectors sold by BCM are supported by the device's manufacturers. In the unlikely event a detector appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty. Pettersson D500x/M500 devices have specific policies, see above.
Software
Software titles purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.
General items
Other items purchased from BCM can only be returned if:
- The return is packaged and shipped in the original packaging.
- The items are still in new condition.
- You ship your return within 30 days of receipt of the original shipment.
Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser. Some items may incur a restocking fee as these items must be inspected, tested, and repackaged. If a restocking fee applies it will be noted on the product information page. All returns will be less original shipping costs.
QUESTIONS & ANSWERS
Ask BCM a Question-
It says you can record live video in AVI format and store it on your device, is it also possible to stream the live footage from the camera to a device during use to see what the camera sees in real time?
It only streams to your (one) smartphone/iPad, not to another external monitor. However you could mirror the iPad to a second display in one of several ways if you need to. But yes, you watch the footage directly on a an Android/iOS smartphone; that’s what you use to see what’s going on. Then hit the record button on the smartphone app when you see something you want to save.
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Do you have recommended disinfection practices for this device? Given that it's waterproof, can it withstand being soaked in disinfectant for a few minutes? Or do you sell protective coverings (e.g., plastic sheeting) to allow for easy disinfection?
This device can be wiped with an appropriate disinfectant wipe like any other survey hardware, as it is non-porus. I would not soak it in chemicals. I think a plastic cover would not only shred during use, the image quality will suffer, and the plastic may produce ultrasound when sticking into a crevice, which will frighten any bats more than usual.
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Can you use this device on bluetooth only? I.e. in areas without signal?
The device does not use bluetooth. It generates its own WIFI network which you connect to using a smart device which can be 50' away, maybe more. It does not require internet or cell phone service, it makes it's own little private network just for the camera with a password.
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Do you also the the extension pole to use this with, or do you recommend a particular pole?
Hello- We don't sell a specific pole to use with this camera, nor does it have any particular mount. We tape it to thin poles such as mist net poles https://batmanagement.com/products/mist-net-poles
just be aware mist net poles don't "lock" together so you'll want to tape the joints. This diameter net pole will become unweildly around 15-18'
This is a telescoping flagpole that will fit into crevices once the top bits are removed: https://www.amazon.com/gp/product/B000OWM2BE/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Of course various painter poles can be used, but they tend to be larger diameter, necessitating taping a short, skinny extention to them to which the camera is then mounted to. - JC -
Can you use this with a laptop instead of a cell phone?
This device supports IOS 9.0+, Android 7.0+ Phone/ Tablet. There is no PC/Mac laptop app we are aware of. -JC
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