"In Stock" items may ship same day to up to 3 business days after placing your order.
"Out of Stock" items may still be purchased, but realize these items may be built-to-order or we may be at the mercy of our vendors for parts of your order or product. Shipping for out of stock items may be days or weeks after placing your order. Some speciaity items may have estimated availability mentioned in their product description above.
All international orders must be paid in full via credit card or international money order before shipping. We currently accept American Express, Visa, MasterCard and bank/wire transfers.
For international orders, any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer.
Please ensure the shipping address you provide can accept UPS deliveries. BCM is not responsible for any fees or delays incurred from an incorrect shipping address.
In Spanish: Todos los pedidos internacionales deben pagarse en su totalidad mediante tarjeta de crédito o giro postal internacional antes de su envío. aceptamos American Express, Visa y Mastercard. No somos capaces de aceptar banco.
Para los pedidos internacionales,Â los impuestos, aranceles u honorarios de agente no están incluidos en el orden cantidad y serán recogidos por el cargador a la entrega. estas matrículas son responsabilidad del cliente.
Por favor garantizar la dirección del envío que usted proporcione puede aceptar envíos ups. bcm no se hace responsable por el pago de honorarios o retrasos de una incorrecta dirección de envío.
What states does sales tax apply?
If you live in PA, you will be charged sales tax according to your state’s sales tax rules. Tax Exempt Businesses/Organizations in PA only: contact us to place your order (717-241-2228). Please have your tax exempt number.
What can I return?
You may return new, unopened items sold within 30 days of delivery for a full refund. Shirts, hats, and mugs are made to order and are not returnable.
When will I get my refund?
Most refunds are fully refunded in 3-5 business days after we receive and process your return.
Does BCM do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.
Pettersson D500x and M500 Bat Detectors Return and Exchange Policy
All detectors are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the hardware and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
BCM will confirm the unit is defective was not abused or water damaged. BCM will replace the unit at our discretion usually within one week. Units requiring repairs may take 6-8 weeks.
Pettersson factory warranty is one year.
D500x External Microphone Return Policy
All microphones are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the Microphone and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
DOA microphones are replaced immediately at no charge. There is a $150 for refurbishing used microphones, shipped immediately if in stock.
Electronics purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories. All bat detectors sold by BCM are supported by the device's manufacturers. In the unlikely event a detector appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty. Pettersson D500x/M500 devices have specific policies, see above.
Software titles purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.
Other items purchased from BCM can only be returned if:
- The return is packaged and shipped in the original packaging.
- The items are still in new condition.
- You ship your return within 30 days of receipt of the original shipment.
Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser. Some items may incur a restocking fee as these items must be inspected, tested, and repackaged. If a restocking fee applies it will be noted on the product information page. All returns will be less original shipping costs.
QUESTIONS & ANSWERSAsk BCM a Question
How do I use your U 384 microphone for recording signal in PC ? Just to plug it into any USB2 port ?
Yes it plugs into USB 2 or 3 and is a standard windows microphone. No additional power is needed. You can extend the usb cables using several usb active extension cables as needed A number of recording apps are available the most powerful one for bats is SonobatLIVE. It comes with Batsound Touch. Other apps are possible, including one for android called batrecorder. There is a basic listing of the apps on the bcm and Pettersson website www.batsound.com
Is the u-384 compatible withe the smartphone model "Core X4"? I bought it but it seems that my smartphone doesn't detect it while I fixed a converter USB C/microUSB ... Thank you
We can't speak for every model, but if you meet the specs of the BatRecorder app https://digitalbiology.com/bat-recorder then it should work. You may want to try a different -brand- of USB convertor as not all work as advertised.
Hello, may I ask when u384 will be available in stock? Thx
The microphone is in stock as of this writing. Generally, if you can complete an online order we have the item in stock. Thanks!
Greetings: I'm considering buying a Pettersson u384 and I have a few specific questions. Is the device compatible with a Samsung Galaxy S8+? Also, in terms of compatibility, as OS sofware changes via upgrades, is the Pettersson u384 likely to have future compatibiltiy conflicts or is there a continual software update process? Are the recorded files able to be transfered to other devices (laptops) and used in various different types of software for analysis? Does the device require OTG compatibility? Thank you in advance for your response! Best, Wendy
These Pettersson microphones are "standard windows microphones", so they are future-proof. It is the software that must be made to take advantage of the data. For bat recordings, try BatRecorder for Android. The recordings are saved to your memory card on your phone which should offload onto a regular computer/hard drive for permenant storage. If the phone lacks a removable storage card, then connecting via USB would be the next method to offload the files.
Hi, is the Petterson u-384 available?
We are constantly receiving stock of these items and selling out. If the item can be purchased from us onlne, it is either in stock or expected within a week. For exact information on any item's stock status, please call our out office 717-241-2228 M-F, 9-4 EST. Thank you!
I want to know what is the best option between the u384 and the D1000x. To work in monitoring and ecological studies of bat populations.
The D1000x is first and foremost -the best- ultrasonic microphone we have -ever- used, hands down. It is better suited for active monitoring or labratory research where the best possible recording is desired and the device will be monitored (it is too expensive to leave unattended, etc.) It has a built in recorder with a trigger system that is user-definable, so it many be set to record under a variety of conditions and for various purposes (many people actually buy it to study something besides bats). The files are then offloaded from a memory card and viewed in analysis software such as BatSound or SonoBat. The D1000x is capable of 768kHz sampling rate, blowing the doors off most any device in it's price range.
The u384 is intended to be used on a tablet running BatSoundTouch or SonoBatLIVE capture software. The recordings are then further viewed/sorted using SonoBat or other bat analysis software. It does not have the lab quality noise floor of the D1000x, but the capture software is more convienant to use. The 384 sampling rate is perfectly suitable for bats worldwide, and extending the mic on a pole will maximize the capabilities. The u384 is mass produced therefore making it cost effective (mic+tablet+long cable ~$600?) wheras the D1000x device is a unique custom lab instrument.
Is the u384 omnidirectional ?
To some degree at low frequencies. Microphones like this one are intended to be connected directly to certain smartphones (check plug compatibility or adapter must be used) and used to make quick assessments of bat activity or show others bat calls during demos/live presentations. For any other application the M500-384 with a long cable is a better choice allowing more flexibility with mic placement, which leads to clearer recordings. The M500-384 can be connected to a smartphone with proper adapters, etc.
I have an iPhone (13), and am considering purchasing the U384. Is it straightforward to make a recording and then obtain the recorded (time-domain) samples for analysis? Ideally I would import them into Matlab, but Audacity would also be ok. Does the BatSound Touch Lite SW or SonoBat Live SW enable this?
On the iOS the recordings are straightforward using a recording app called Ultrasonic Analyzer. These are simple recordings that manually trigger. This app saves .wav fies that can then be opened for real analysis in Matlab or Audacity. BatSound Touch Lite and SonoBatLIVE are PC only recording apps, though they dip into some analysis themselves, they are really more of a recording app.