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Pettersson D500x External Microphone

Product Description
$399.00
Maximum quantity available reached.

Spring and summer we may be back ordered on this item. Orders filled based on when orders were placed.

Premium weather-resistance external microphone for the Pettersson D500x Ultrasound Detector. This microphone can be used via direct connection to all 2013 and newer D500x detectors, or in applications requiring the microphone to be located at a distance away from the D500x detector. Removable directional horn serves as additional weather protection and can be used for increased directionality and sensitivity. 

Cables are a major fail point in the field so Pettersson keeps is easy to replace. The Pettersson microphone is independent of the detector, and is connected via a standard 5-pin DMX cable available from local music stores for easy troubleshooting in the field. The microphone can even be mounted directly onto the detector itself to aid in troubleshooting the cable and potentially save a night of sampling while a replacement cord is sourced locally!

 

Mount horizontally for optimum weather-proofing.

 

Availability changes rapidly, allow 2 business days to ship if in stock and up to 3 weeks if backordered; email sales@batmanagement.com for current estimate


"In Stock" items may ship same day to up to 3 business days after placing your order.

"Out of Stock" items may still be purchased, but realize these items may be built-to-order or we may be at the mercy of our vendors for parts of your order or product. Shipping for out of stock items may be days or weeks after placing your order. Some speciaity items may have estimated availability mentioned in their product description above.

All international orders must be paid in full via credit card or international money order before shipping.  We currently accept American Express, Visa, MasterCard and bank/wire transfers.

For international orders, any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer. 

Please ensure the shipping address you provide can accept UPS deliveries. BCM is not responsible for any fees or delays incurred from an incorrect shipping address.

In Spanish: Todos los pedidos internacionales deben pagarse en su totalidad mediante tarjeta de crédito o giro postal internacional antes de su envío. aceptamos American Express, Visa y Mastercard.  No somos capaces de aceptar banco.

Para los pedidos internacionales, los impuestos, aranceles u honorarios de agente no están incluidos en el orden cantidad y serán recogidos por el cargador a la entrega. estas matrículas son responsabilidad del cliente.        

Por favor garantizar la dirección del envío que usted proporcione puede aceptar envíos ups. bcm no se hace responsable por el pago de honorarios o retrasos de una incorrecta dirección de envío.

What states does sales tax apply?
If products are shipped to PA, you will be charged sales tax. When you enter your shipping address to any other state, the PA sales tax is removed. 

I am tax exempt, federal/state/tribal buyer located in PA, how do I purchase?
Tax Exempt Businesses/Organizations in PA only: create an account here: https://batmanagement.com/account/register  and then email us with your account name, order items quantities, shipping and billing address, and include your tax exempt number. You will then be sent a link to your order which you can pay online normally. We will also set your account to be tax-exempt so that future orders from that account can be made without extra steps. 

I am tax exempt, federal/state/tribal buyer located outside of PA, how do I purchase?
Simply add items to your cart and checkout. When you enter your shipping address outside of PA, the PA sales tax will be removed. BCM does not collect tax for any other states. It is not necessary to contact us with tax-exempt paperwork, etc. if you are outside of PA.

Do you accept Purchase Orders (PO)?
We accept POs from recognized US based organizations for items shipped domestically. We reserve the right to refuse any PO. There may be a 10% service fee applied to all POs. 

Can I cancel attending a workshop/event?
Full refunds are given if cancelled 28 days prior to the start of an event. Event registrations are transferable. For more details please see the Workshop Training General Info & Cancellation Policy 

What can I return?
You may return new, unopened items sold within 30 days of delivery for a full refund. Shirts, hats, and mugs are made to order and are not returnable.

When will I get my refund?
Most refunds are fully refunded in 3-5 business days after we receive and process your return.

Does BCM do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.

Pettersson D500x and M500 Bat Detectors Return and Exchange Policy
All detectors are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the hardware and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.

BCM will confirm the unit is defective was not abused or water damaged. BCM will replace the unit at our discretion usually within one week. Units requiring repairs may take 6-8 weeks.

Pettersson factory warranty is one year.

D500x External Microphone Return Policy
All microphones are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the Microphone and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.

DOA microphones are replaced immediately at no charge. There is a $150 for refurbishing used microphones, shipped immediately if in stock.

Electronics
Electronics purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories. All bat detectors sold by BCM are supported by the device's manufacturers. In the unlikely event a detector appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty. Pettersson D500x/M500 devices have specific policies, see above.

Software
Software titles purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.

General items

Other items purchased from BCM can only be returned if:

  • The return is packaged and shipped in the original packaging.
  • The items are still in new condition.
  • You ship your return within 30 days of receipt of the original shipment.

Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser. Some items may incur a restocking fee as these items must be inspected, tested, and repackaged. If a restocking fee applies it will be noted on the product information page.  All returns will be less original shipping costs.

QUESTIONS & ANSWERS

Ask BCM a Question

  • Hello, I purchased 2 D500 kits in 2017. I did not have a chance to use them in 2018 but upon trying the units this year, one of the external microphones is no longer working. Do you do any troubleshooting or service on these or is it even possible that the problem can be solved through repair? Thank you,

    The D500x is rather easy to troubleshoot because of the instant dB readout on the menu screen. If the mic does not respond to finger scratching on the "ready" menu of the D500x dB bar graph, eliminate the cable by plugging the mic directly into the detector chassis. Be sure it is completely seated. Since you have two D500x, try the onther unit, etc. swap mics around to determine indeed the one mic will not respond when plugged directly into the unit without cable. If this is the case consider sending to BCM for verification or to Pettersson for warranty replacement.

  • Hello, is the D500x external microphone compatible with SonoBat Live? If so, is an adapter available for purchase that connects the 5-pin DMX on the mic to a USB to connect to my PC? Many thanks!

    Hi- Pettersson has made an adapter so you can use D500x mics as a USB mic, which can be used with SBLIVE. However, it costs about as much as the M500-384 microphone, so it almost doesn't make sense to go that route. If interested please contact Pettersson directly at batsound.com


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