"In Stock" items may ship same day to up to 3 business days after placing your order.
"Out of Stock" items may still be purchased, but realize these items may be built-to-order or we may be at the mercy of our vendors for parts of your order or product. Shipping for out of stock items may be days or weeks after placing your order. Some speciaity items may have estimated availability mentioned in their product description above.
All international orders must be paid in full via credit card or international money order before shipping. We currently accept American Express, Visa, MasterCard and bank/wire transfers.
For international orders, any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer.
Please ensure the shipping address you provide can accept UPS deliveries. BCM is not responsible for any fees or delays incurred from an incorrect shipping address.
In Spanish: Todos los pedidos internacionales deben pagarse en su totalidad mediante tarjeta de crédito o giro postal internacional antes de su envío. aceptamos American Express, Visa y Mastercard. No somos capaces de aceptar banco.
Para los pedidos internacionales,Â los impuestos, aranceles u honorarios de agente no están incluidos en el orden cantidad y serán recogidos por el cargador a la entrega. estas matrículas son responsabilidad del cliente.
Por favor garantizar la dirección del envío que usted proporcione puede aceptar envíos ups. bcm no se hace responsable por el pago de honorarios o retrasos de una incorrecta dirección de envío.
What states does sales tax apply?
If you live in PA, you will be charged sales tax according to your state’s sales tax rules. Tax Exempt Businesses/Organizations in PA only: contact us to place your order (717-241-2228). Please have your tax exempt number.
What can I return?
You may return new, unopened items sold within 30 days of delivery for a full refund. Shirts, hats, and mugs are made to order and are not returnable.
When will I get my refund?
Most refunds are fully refunded in 3-5 business days after we receive and process your return.
Does BCM do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.
Pettersson D500x and M500 Bat Detectors Return and Exchange Policy
All detectors are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the hardware and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
BCM will confirm the unit is defective was not abused or water damaged. BCM will replace the unit at our discretion usually within one week. Units requiring repairs may take 6-8 weeks.
Pettersson factory warranty is one year.
D500x External Microphone Return Policy
All microphones are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the Microphone and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
DOA microphones are replaced immediately at no charge. There is a $150 for refurbishing used microphones, shipped immediately if in stock.
Electronics purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories. All bat detectors sold by BCM are supported by the device's manufacturers. In the unlikely event a detector appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty. Pettersson D500x/M500 devices have specific policies, see above.
Software titles purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.
Other items purchased from BCM can only be returned if:
- The return is packaged and shipped in the original packaging.
- The items are still in new condition.
- You ship your return within 30 days of receipt of the original shipment.
Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser. Some items may incur a restocking fee as these items must be inspected, tested, and repackaged. If a restocking fee applies it will be noted on the product information page. All returns will be less original shipping costs.
QUESTIONS & ANSWERSAsk BCM a Question
Hello, I purchased 2 D500 kits in 2017. I did not have a chance to use them in 2018 but upon trying the units this year, one of the external microphones is no longer working. Do you do any troubleshooting or service on these or is it even possible that the problem can be solved through repair? Thank you,
The D500x is rather easy to troubleshoot because of the instant dB readout on the menu screen. If the mic does not respond to finger scratching on the "ready" menu of the D500x dB bar graph, eliminate the cable by plugging the mic directly into the detector chassis. Be sure it is completely seated. Since you have two D500x, try the onther unit, etc. swap mics around to determine indeed the one mic will not respond when plugged directly into the unit without cable. If this is the case consider sending to BCM for verification or to Pettersson for warranty replacement.