"In Stock" items may ship same day to up to 3 business days after placing your order.
"Out of Stock" items may still be purchased, but realize these items may be built-to-order or we may be at the mercy of our vendors for parts of your order or product. Shipping for out of stock items may be days or weeks after placing your order. Some speciaity items may have estimated availability mentioned in their product description above.
All international orders must be paid in full via credit card or international money order before shipping. We currently accept American Express, Visa, MasterCard and bank/wire transfers.
For international orders, any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer.
Please ensure the shipping address you provide can accept UPS deliveries. BCM is not responsible for any fees or delays incurred from an incorrect shipping address.
In Spanish: Todos los pedidos internacionales deben pagarse en su totalidad mediante tarjeta de crédito o giro postal internacional antes de su envío. aceptamos American Express, Visa y Mastercard. No somos capaces de aceptar banco.
Para los pedidos internacionales,Â los impuestos, aranceles u honorarios de agente no están incluidos en el orden cantidad y serán recogidos por el cargador a la entrega. estas matrículas son responsabilidad del cliente.
Por favor garantizar la dirección del envío que usted proporcione puede aceptar envíos ups. bcm no se hace responsable por el pago de honorarios o retrasos de una incorrecta dirección de envío.
What states does sales tax apply?
If you live in PA, you will be charged sales tax according to your state’s sales tax rules. Tax Exempt Businesses/Organizations in PA only: contact us to place your order (717-241-2228). Please have your tax exempt number.
What can I return?
You may return new, unopened items sold within 30 days of delivery for a full refund. Shirts, hats, and mugs are made to order and are not returnable.
When will I get my refund?
Most refunds are fully refunded in 3-5 business days after we receive and process your return.
Does BCM do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.
Pettersson D500x and M500 Bat Detectors Return and Exchange Policy
All detectors are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the hardware and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
BCM will confirm the unit is defective was not abused or water damaged. BCM will replace the unit at our discretion usually within one week. Units requiring repairs may take 6-8 weeks.
Pettersson factory warranty is one year.
D500x External Microphone Return Policy
All microphones are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the Microphone and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
DOA microphones are replaced immediately at no charge. There is a $150 for refurbishing used microphones, shipped immediately if in stock.
Electronics purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories. All bat detectors sold by BCM are supported by the device's manufacturers. In the unlikely event a detector appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty. Pettersson D500x/M500 devices have specific policies, see above.
Software titles purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.
Other items purchased from BCM can only be returned if:
- The return is packaged and shipped in the original packaging.
- The items are still in new condition.
- You ship your return within 30 days of receipt of the original shipment.
Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser. Some items may incur a restocking fee as these items must be inspected, tested, and repackaged. If a restocking fee applies it will be noted on the product information page. All returns will be less original shipping costs.
QUESTIONS & ANSWERSAsk BCM a Question
Does the Grab N Go kit come with the external battery cable and does the battery cable have a two-pin quick disconnect?
Hello Shay- No external power cable is included in that kit, because no external battery is included. The cable we make is this that ends in a SAE 2 pin quick connect that is very common with many battey charger/solar accessories: https://batmanagement.com/collections/cables-adapters/products/pettersson-d500x-external-power-cable
If you want to use D cells, then use this battery pack, and it does include the connector cable: https://batmanagement.com/collections/cables-adapters/products/pettersson-d500x-extended-battery-pack-1
I'm interested in a product D500X Grab and Go Kit. Could you please tell me the difference between the standard and special edition FD. Best regards.
Hello- the Special Edition is a special request made for BCM. It contains a frequency-division chip and headphone jack for live monitoring of the bat activity. The intended use of this is when doing manual recording of specific bats or events...such as only the really "good" passes, or when collecting voucher calls from known bats. You listen with the headphones and press the manual record to simply start+stop, recording at any length of time. Our success rate in capturing voucher calls...and multiple voucher calls... went up exponentially using this tool. We would keep a notepad on the back of the D500x to record what file number went with which species, then cleaned up these records in post processing, throwing out the duds.
This system has been now superceeded with the SonoBatLIVE app which makes everything even faster by doing all the note taking on the tablet, thereby reducing the post processing even further. The D500x SE is still a great option for those wanting a passive detector that can also make manual recordings on a whim. The FD chip does use slightly more power, so if you have no need to ever make manual recordings, get the standard version as the battery will last slightly longer.
Do you offer any bundle discounts for ordering detectors and sonobat software?
Hi Jon we do not have a product setup for such a package but could provide a quote. Email firstname.lastname@example.org with the number of Grab and Go Kits you need and SonoBat licenses. The SonoBat license is per use on multiple devices, includes free incremential updates, and now has a ZC version. The D500x has truly stood the test of time; it still has the best sound quality among devices in it's price range, uses locally sourced microphone and external power cables, has cables that can be seperated from the microphone, and has a decent noise rejection system.