"In Stock" items may ship same day to up to 3 business days after placing your order.
"Out of Stock" items may still be purchased, but realize these items may be built-to-order or we may be at the mercy of our vendors for parts of your order or product. Shipping for out of stock items may be days or weeks after placing your order. Some speciaity items may have estimated availability mentioned in their product description above.
All international orders must be paid in full via credit card or international money order before shipping. We currently accept American Express, Visa, MasterCard and bank/wire transfers.
For international orders, any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer.
Please ensure the shipping address you provide can accept UPS deliveries. BCM is not responsible for any fees or delays incurred from an incorrect shipping address.
In Spanish: Todos los pedidos internacionales deben pagarse en su totalidad mediante tarjeta de crédito o giro postal internacional antes de su envío. aceptamos American Express, Visa y Mastercard. No somos capaces de aceptar banco.
Para los pedidos internacionales,Â los impuestos, aranceles u honorarios de agente no están incluidos en el orden cantidad y serán recogidos por el cargador a la entrega. estas matrículas son responsabilidad del cliente.
Por favor garantizar la dirección del envío que usted proporcione puede aceptar envíos ups. bcm no se hace responsable por el pago de honorarios o retrasos de una incorrecta dirección de envío.
What states does sales tax apply?
If you live in PA, you will be charged sales tax according to your state’s sales tax rules. Tax Exempt Businesses/Organizations in PA only: contact us to place your order (717-241-2228). Please have your tax exempt number.
What can I return?
You may return new, unopened items sold within 30 days of delivery for a full refund. Shirts, hats, and mugs are made to order and are not returnable.
When will I get my refund?
Most refunds are fully refunded in 3-5 business days after we receive and process your return.
Does BCM do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.
Pettersson D500x and M500 Bat Detectors Return and Exchange Policy
All detectors are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the hardware and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
BCM will confirm the unit is defective was not abused or water damaged. BCM will replace the unit at our discretion usually within one week. Units requiring repairs may take 6-8 weeks.
Pettersson factory warranty is one year.
D500x External Microphone Return Policy
All microphones are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the Microphone and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.
DOA microphones are replaced immediately at no charge. There is a $150 for refurbishing used microphones, shipped immediately if in stock.
Electronics purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories. All bat detectors sold by BCM are supported by the device's manufacturers. In the unlikely event a detector appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty. Pettersson D500x/M500 devices have specific policies, see above.
Software titles purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.
Other items purchased from BCM can only be returned if:
- The return is packaged and shipped in the original packaging.
- The items are still in new condition.
- You ship your return within 30 days of receipt of the original shipment.
Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser. Some items may incur a restocking fee as these items must be inspected, tested, and repackaged. If a restocking fee applies it will be noted on the product information page. All returns will be less original shipping costs.
QUESTIONS & ANSWERSAsk BCM a Question
You say that the bats will not roost on the treated post. Why is that? If not the wood, what will they cling to—and how do you know?
Bats do not roost against the treated post because the roosting spaces are not made from treated wood. This applies to both the Rocket Roost and Super Rocket. At most, bats may land on the treated post very briefly but that is the most contact they would have with it. If desired and available in your area, consider using a black locust post instead, as this will outlast a treated post but availability and cost may factor in.
How many bats can a regular rocket box hold?
Up to about 50 for the standard 4''x4'' Rocket Roost. The point of that structure however is not to have a large number of bats in one roost; it is a more general all-purpose roost type that a wide variety of bat species may use, which may be more important than a large nursery bat house stuffed with one species.
Will wasps nest in the Rocket Box? I understand cleaning them from a straight up and down bat house but how can you remove them from the Rocket?? Once up, I don't see it coming down.
Paper wasps co-exist with bats, so it is not really necessary to remove them. Our rocket roosts are so tall that a few paper wasp nets will be of little concern. -Thanks
Can the Rocket be mounted to a metal post? If so, what size?
Hello- The 4'' Rocket Roost mount point is 2'' thick x 3'' wide extending below the roost. Two lag bolts are supplied to bolt thru the mount point and into the top of a 4''x4'' or larger wood post. You could replace the lag bolts with 5/16'' stainless steel bolts +washers and nylon lock nut (so it doesn't vibrate itself loost from wind), and drill matching holes into any metal post at least 2'' wide or larger.
What types of bats will fit in this roost? I live in MN and we have the large brown bat and I think they needed a slightly larger opening to enter the roost?
All of our bat houses may be used by any species in North America known to use artificial roosts. On 4'' Rocket Roosts, the entrance is enlarged as we have knocked off the corners around the entrance; this may not be apparent on photographs of test models.
How, and how often, do you have to clean the rocket roost? It seems if it's on a pole high up, we would not be able to reach it easily to clean it. Our Conservation Commission is considering installing some, based on successful acoustic surveys, but I could not find info on cleaning on your site. The state DEEP wildlife person advised the rocket roost for us, but again, cleaning would be an issue.
Hello- the Rocket Roost like all our bat houses are specifically designed so that most if not all the guano falls out on its own. So, there's nothing to clean out.
The description states that we should use a "4''x4'' or 4''x6'' treated post." Does contact wood pressure treated lumber suitable for this purpose?
A pressure treated post is recommended since the post is in contact with the ground. Bats may land on the post but do not roost on the post.
You mention that up to 4 Rocket Roosts can be mounted on a single pole. Do you have instructions showing how this is done?
Hello- using a 4x6 or preferably a 6x6 post, multiple Rocket Roosts can be attached to the sides of single post. Use 2x4 material as needed to space out the roosts so they don't collide. For multiple Super Rocket Roosts, you would create individual 4''x6'' "bases" that each would attach to a 6x6 post. These bases may need spaced out with a 2x4 to keep the Super Rockets from touching.
Similarly, using a spacer and then a short 4x6 base, you might install a Super Rocket Roost on the side of a wall or very large pole (old telephone pole, etc.)- JC