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© Bat Conservation and Management, Inc., 1998-2016. Absolutely no rights of distribution by sale or other transfer of ownership or by rental, lease or lending, preparation of derivative works, or reproduction, in whole or in part, is granted. No text, graphics or photos may be downloaded and used on another Internet site, without express permission of BCM, Inc. For information on obtaining photo usage and rights, please see our contact page. BCM, Inc. reserves the rights to actively protect against infringement.

What states does sales tax apply?
if you live in PA or FL, you will be charged sales tax according to your state’s sales tax rules.  

What can I return?
You may return new, unopened items sold within 30 days of delivery for a full refund.

When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

Does BCM do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.

Pettersson D500x and M500 Bat Detectors Return and Exchange Policy

All detectors are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the hardware and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.

BCM will confirm the unit is defective was not abused or water damaged. BCM will repair or replace the unit at our discretion usually within one week.

Pettersson factory warranty is one year. We have such confidence in this time-tested hardware, BCM extends this warranty 4 additional years for D500x and M500 devices purchased thru BCM, for a total of a 5 year warranty from date of purchase.

D500x External Microphone Return Policy

All microphones are tested by BCM staff before shipping to customers. Please contact BCM first detailing the issue you are having with the Microphone and obtain a Return Authorization. Should email or phone troubleshooting fail to resolve the issue, you should send the unit in suitable packaging to BCM, with the RA number written on the packaging.

DOA microphones are replaced immediately at no charge. There is a $125 for refurbishing used microphones, shipped immediately if in stock.

Electronics
Electronics purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories. All bat detectors sold by BCM are supported by the device's manufacturers. In the unlikely event a detector appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty. Pettersson D500x/M500 devices have specific policies, see above.

Software
Software titles purchased from BCM are easily returned within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap.

General items

Other items purchased from BCM can only be returned if:

Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser. Some items may incur a restocking fee as these items must be inspected, tested, and repackaged. If a restocking fee applies it will be noted on the product information page.

Return & Tax Policy

Bat Conservation and Management, Inc.
Professional surveys • Artificial Roosts
Conflict Solutions • Equipment


Address for returns: 1263 Claremont Drive, Carlisle, Pennsylvania 17015

Phone (717) 241-ABAT (office and FAX)

International Shipping

All international orders must be paid in full via credit card or international money order before shipping.  We currently accept American Express, Visa, Mastercard and bank/wire transfers.

For international orders, any duties, tariffs or broker fees are not included in the order amount and will be collected by the shipper upon delivery. Any such fees are the responsibility of the customer. 

Please ensure the shipping address you provide can accept UPS deliveries. BCM is not responsible for any fees or delays incurred from an incorrect shipping address.

In Spanish: Todos los pedidos internacionales deben pagarse en su totalidad mediante tarjeta de crédito o giro postal internacional antes de su envío. aceptamos American Express, Visa y Mastercard.  No somos capaces de aceptar banco.

Para los pedidos internacionales, los impuestos, aranceles u honorarios de agente no están incluidos en el orden cantidad y serán recogidos por el cargador a la entrega. estas matrículas son responsabilidad del cliente.        

Por favor garantizar la dirección del envío que usted proporcione puede aceptar envíos ups. bcm no se hace responsable por el pago de honorarios o retrasos de una incorrecta dirección de envío.